Member Support

Yes, you can schedule a one-to-one mentoring call with Rob. The normal price for these calls is €125 (30 minutes) and €250 (60 minutes). As a member you get a 25% discount. If interested fill out the form below and we will send you a link to schedule a call.

These things happen! Don’t worry though, your account will not be cancelled until your payment fails 4 times.

If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately. 

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the membership.

Please contact us using the form below if you have any further questions about failed payments.

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation, and you’re all done. You’ll receive an email confirmation that your cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page – if you don’t do this your cancellation will not be processed)

Once you cancel your account you will retain access to “The Art of Simple Hypnosis” until your current subscription period ends. You can of course rejoin anytime in the future!

Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute. We are in Europe so any date you see in your account is based on the CET timezone and so it is best to cancel at least 24 hours in advance of your billing date to ensure you are not charged due to time differences. You will retain access to the ‘members only area’ until your next payment is due, so you can cancel as far in advance as you would like.

Yes! We’d love to have you upgrade your subscription to an annual membership. 

To do so simply click here and you will be taken to the upgrade page. Once you enter your payment details and click to sign up, your subscription will be switched to annual and your current monthly subscription automatically cancelled.

Please note your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you may see an altered price on the checkout page.