MY PAYMENT HAS FAILED, WHAT SHOULD I DO?

These things happen! Don’t worry though, your account will not be cancelled until your payment fails 4 times.

If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately. 

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the membership.

Please contact us using the form below if you have any further questions about failed payments.